1. What is CultureQ and what are its main goals?

CultureQ™ is an innovative SaaS platform designed to empower Indigenous communities to revitalize and preserve their languages and cultural heritage on a large scale. It combines technology with traditional practices, offering tools for secure data storage, text-to-speech, voice generation, machine translation, chat functionality, publishing automation, and open-source software integration. The main goals of CultureQ are:

• Cultural Revitalization: To provide a comprehensive platform for Indigenous communities to document, preserve, and share their cultural heritage, including language, stories, traditions, and knowledge.
• Language Learning: To facilitate language learning and revitalization through interactive tools, resources, and community-based learning environments.
• Economic Empowerment: To create economic growth opportunities within Indigenous communities through tourism, entertainment, and other revenue-generating initiatives enabled by the platform.
• Data Sovereignty: To protect Indigenous data and intellectual property rights, ensuring communities maintain control over their cultural assets.
• Ethical Technology: To promote the responsible development and use of technology within Indigenous communities.

2. How do I create an account and log in to CultureQ?

To create a CultureQ account:

1. Go to the CultureQ website and click the ‘Sign-up’ button.
2. Fill out the sign-up form with your Name, Email, Country, Phone number (optional), Company, and selected Plan option.
3. You will receive an activation email from ‘[email protected]’. Check your spam folder if you don’t see it.
4. Click ‘Confirm Email Address’ in the email to complete the signup process.

To log in:

1. Open the CultureQ application in your browser: https://app.cultureq.app/.
2. You will be prompted to log in on the main page.
3. If you forget your password, click ‘Forgot your password?’ and enter your login email to receive a password reset email.

3. How can I upload, download, and share documents within CultureQ?

The CultureQ Documents module serves as a central hub for managing digital assets.

• Uploading: You can upload files by dragging and dropping them into the module window or by using the traditional file selection dialog. CultureQ supports various file types, including images (PNG, JPEG), documents (PDF), and media (MP4, M4V, MP3). Users can also select ‘Private Mode’ to prevent AI from processing specific files.
• Downloading: To download a file, simply click on it. Downloaded files can be accessed offline.
• Sharing: You can share files with entire teams or specific users, controlling access levels (view, download, edit). Files can also be allocated to specific projects.

4. What is the purpose of the “Ask AI” feature and how does it ensure data privacy?

The “Ask AI” feature is a private AI-powered research assistant that analyzes your uploaded documents to answer your questions and provide insights. Unlike public AI chatbots, CultureQ AI operates within your dedicated environment, ensuring your information remains private and protected.

Key security features include:

• Data Protection: All stored data is encrypted using AES-256.
• Access Control: IAM roles enforce strict access policies.
• Secure Storage: Data is stored in Amazon S3, encrypted, object-locked, and versioned.
• Privacy-first design: CultureQ minimizes data collection and provides user control over data anonymization, deletion, and modification.

To use “Ask AI,” upload your documents, type your question in the input box, and press Enter. Be specific with your questions and use relevant keywords for better results. Your conversation history is saved for review.

5. How can I record and manage audio within CultureQ?

The audio recording feature in CultureQ allows you to capture, manage, and share audio recordings linked to your documents.

To create a new recording:

1. Navigate to the main project view.
2. Click the “New Recording” button.
3. Enter a name for your recording and click “Create.”

You can add documents to the recording session by dragging and dropping files or selecting them from the Documents module. The integrated document viewer allows you to view content while recording. Before or after recording, you can add metadata such as title, topic, and description. Recording controls include “Record,” “Pause,” and “Stop.” CultureQ may allow multiple takes, and you can preview each before selecting the final version. Recording settings such as codec selection, noise suppression (if available), and sample rate (if adjustable) can be accessed via the “Options” menu. Device and browser settings manage input device selection and volume control.

6. How do teams work in CultureQ and what are the different user roles and permissions?

Teams in CultureQ facilitate collaboration by allowing you to share uploaded projects with other users. When you create a team, you are automatically assigned the ‘Admin/Manager’ role.

To create a team:

1. Select the ‘Team’ tab from the main CultureQ menu.
2. Click the ‘+ Create’ button.
3. Enter a team name.
4. Add members by selecting ‘+ Add member’ and choosing contacts from the dropdown list, assigning them a role and optionally a language.
5. Add projects to the team by clicking ‘+ Add project’ and selecting them from the dropdown menu. A project cannot be assigned to multiple teams.

CultureQ includes various roles with specific permissions:

• Admin/Manager (Tier 1): Complete control; can add/remove projects and assign users to project roles, share projects, access all documents, and access and edit documents and projects.
• Editor (Tier 2): Managed Changes; must be assigned to a project as an Editor to access and edit documents and view projects.
• Viewer (Tier 3): Read-only; must be assigned to a language set to access and view documents (limited) and view projects.

Email notifications are sent when a user is added, a role is changed, a project is added, or a user is removed from a team.

7. What is the Registry Database and how can data be migrated from Salesforce?

The Registry Database in CultureQ is likely a system for managing and organizing specific data, as exemplified by the “Ngapuhi registration database.” Users can register through a provided link, enter their information, review it, and submit it to the database. Existing entries can be viewed and edited.

Data can be migrated from Salesforce to CultureQ by exporting it from Salesforce as a CSV file and then ingesting it into CultureQ. The process involves:

1. Exporting from Salesforce: Log in to Salesforce, navigate to the object you want to export, and export the data as a CSV file, selecting all necessary fields.
2. Preparing the CSV file: Download the ‘Template Sheet’ from CultureQ (if available) to understand the required CSV format. Ensure the column headers in your CSV file match the field names expected by CultureQ, renaming columns if necessary. Clean and validate the data by removing duplicates, ensuring correct formatting, and addressing missing or invalid values.
3. Importing into CultureQ: Navigate to the data import section in CultureQ, upload the prepared CSV file, and map the Salesforce fields to the corresponding CultureQ fields.
4. Verification: Review the data preview, confirm the import, monitor the process for errors, and verify the accuracy of the imported data in CultureQ.

8. How does CultureQ ensure the security and privacy of my data?

CultureQ takes data protection and security very seriously, adhering to the GDPR and extending those rights to all users. Measures include:

• Access Control: Shared projects are private by default, requiring a CultureQ account and invitation for access. Project access is limited to authorized teams.
• Data Encryption: All data is encrypted both in transit (using 256-bit HTTPS) and at rest (in the database, underlying storage, backups, replicas, and snapshots).
• Secure Infrastructure: Servers are within a private virtual cloud with network access control lists to prevent unauthorized requests. Data is stored securely using services like Amazon S3.
• Limited Access: Only a limited number of authorized personnel can access data, and only to improve services. Usage logs are monitored and audited.
• Third-Party Security: When using third-party services for storage (like Cloudinary for images) or temporary document testing (Dropbox or OneDrive), their respective security measures are also in place. Sensitive data like billing and payments are handled by secure third-party services (Chargebee and Stripe), and CultureQ does not directly store payment information.
• Privacy Policy and Terms: Use of CultureQ services is governed by a comprehensive Privacy Policy and Terms of Service that outline data collection, use, and protection practices.